Documentation is accountability. The fullest full stop. Every single one of us has been there: "I thought someone else was handling that." "I don't remember agreeing to that." "Nobody told me." "That's not what we decided." "We've always done it this way." “Does anyone remember…?” “I think maybe Mike was supposed to…” Without documentation, we're relying on memory, interpretation, assumptions, and whoever happens to be the most confident person in the room. We need a shared r