Professional Experience
Recent Experience
2026 - Present
ACCOUNT MANAGER, CLIENT SERVICES
Texarkana, TX (Remote)
Private Sector: Third Party Logistics
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Supports client accounts by analyzing transportation data, identifying service issues, and coordinating resolution across internal teams.
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Conducts client reviews focused on performance, service utilization, and operational improvements, while supporting consistent service delivery and internal training efforts.
2024 - 2026
SOLUTION CONSULTANT |
PROJECT COORDINATOR
Texarkana, TX (Remote)
Private Sector: Gov Tech
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Led discovery, workflow design, and system configuration for public records request management, aligning software implementations with agency compliance, routing, and operational needs.
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Directed 30+ government implementations, delivering training, documentation, and onboarding support to drive user adoption, improve consistency, and support transparency-focused workflows.
2019 - 2023
CLIENT SUCCESS MANAGER | PROJECT MANAGER
Shreveport, LA (Hybrid)
Private Sector: Third Party Logistics
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Managed 600+ client implementations and migrations, improving timelines through process redesign and cross-functional coordination.
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Developed reporting and operational metrics to track implementation progress and resolve bottlenecks, while refining workflows, documentation, and SOPs to support consistent onboarding and long-term client success.
Education
Master of Library and Information Studies
Archives
Records/Information Management
Master of Public Administration
Politics & Policy
Non-Profit Leadership
Professional Studies
Humanistic/Multicultural Education
Bachelor of Arts
Women's Studies
Black Studies
Additional Experience
Projects
"To Preserve and Protect" Grant Coordinator, New York State Archives
Special Projects Coordinator, Family Planning Advocates of New York State
Freelance & Contract
Contributing Writer/Editor, Heliopolis
Transcriptionist, Wikimedia Foundation
Adjunct Professor, University of Alabama
Columnist, New Paltz Times
Co-Chief of Staff, Mayor Jason West
Organizer/National Outreach Liaison, March for Women's Lives
Campaigns & Politics
Co-Coordinator, Labor-to-Labor (AFT), John Bel Edwards for Governor
Candidate, Town of New Paltz Board
One Community Party
Coordinator, Labor-to-Labor (AFL-CIO/CLC/ALF), Hudson Valley Area Labor Federation
Proportional Representation Party
Government
Records Manager/Special Projects Librarian, Shreve Memorial Library
Library Media Specialist, Caddo Parish Public Schools
Village Clerk, Village of New Paltz
Internships
Congressmember Michael P. Forbes, NY Congressional District 1
Skills
Project & Program Management
Strategic Planning
Communications
Data Collection and Analysis
Campaigns
Public Policy
Operations & Administration
Education & Training
Outreach & Advocacy
Records & Information Management
Relationships & Collaboration
Technology