People experience government through systems long before they experience it through politics or policy. Most residents never interact with an organizational chart, strategic plan, budget document, or legislative agenda. They interact with a form, a website, a permit application, a records request, a utility bill, a phone tree, an inspection process, a missed notification, or a confusing instruction. For most residents, the system is the government. When I was a Village Clerk,

If everything is project management, what happens when the project succeeds? It becomes operations. At some point, someone decided to implement a new system, launch a new service, create a new policy, establish a new process, or solve a problem. And while they’re working on that, it’s a project. It has: Meetings Timelines Milestones Status updates People are actively thinking about it. And if you're good at your job (especially the risk mitigation part), the project succeeds.