Many executives believe their organizations would struggle to pass an AI governance audit. To those of us who have worked in Information Governance, that is not at all surprising. A lot of organizations are moving quickly on AI adoption while moving slowly on oversight. New tools are being introduced before core questions are answered: Who owns decisions? How are risks reviewed? What data is being used? How are outputs checked? How are records retained? Who is accountable whe

Many organizations think trust is built through messaging. It’s not. It’s built through operations. As more organizations experiment with AI in core workflows, the same question keeps coming up: can people trust the system? That question is not answered through branding. It is answered through performance. Do calls get returned? Are deadlines met? Are decisions explained? Are processes fair? Can people access what they need without unnecessary friction? When systems fail, peo