Professional Experience

Recent Experience

SOLUTION CONSULTANT

Texarkana, TX (Remote)

Private Sector: Gov Tech

Support public sector government, law enforcement, and education agencies in the Northeast US with Freedom of Information Request management solutions.
Monitor legislative changes, industry trends, and new strategies for enhancing public information processes.
Conduct discovery calls, deliver tailored product demonstrations, and guide prospective clients to meet their unique public records management needs.

CLIENT SUCCESS MANAGER | PROJECT MANAGER

Shreveport, LA (Hybrid)

Private Sector: Third Party Logistics

Planned, executed, and closed complex projects, consistently achieving project milestones and consistently exceeding client expectations and satisfaction objectives.
Created an efficient implementation system integrating automation which resulted in a 21% reduction in the average timeline across 600+ client implementations and migrations.
Actively engaged in internal communication efforts and spearheaded special initiatives, including new Sales training, presentations to the Executive Leadership Team, and COVID-19 continuity planning.

NATIONAL ACCOUNT MANAGER

Shreveport, LA (Onsite)

Private Sector: Contract Management and Reconciliation

Managed telecommunications projects for 75+ correctional facilities across the US, housing over 92,000 incarcerated and detained people, managing end-to-end RFP process.
Led contract negotiations, implementations, and oversight, fostering robust vendor relationships.
Implemented strategic deep-selling techniques, identifying value-add prospects for existing clients, leading to increased revenue and heightened client satisfaction.